Orchard’s Income Analytics software has been chosen by South Liverpool Homes to reduce its rent arrears.
Jackie Bishop, income enforcement manager, South Liverpool Homes, said, “We are already seeing a rapid response from tenants to our SMS messages and emails, meaning that this cuts down on our income officers having to visit homes and enables them to discuss accounts with customers in a prompter manner.”
The housing provider reported that in many cases, tenants are contacting its income team very quickly following an email or text message, with the update time between Income Analytics and SLH’s housing system reduced to just five minutes because tenants were calling up almost immediately after receiving notification of their arrears in order to settle payment.
Bev Lee, systems manager, South Liverpool Homes, said, “Ongoing releases of Income Analytics with new functionality are implemented quickly with minimal disruption. Orchard’s staff are really helpful and respond quickly to any enquiries or issues raised.”