Suffolk Housing is in the middle of implementing a new housing and financial management system from Aareon, with the entire infrastructure hosted by Keylogic. The project began in July 2012 and is expected to be live in spring 2013.
The project follows a review in 2011 of Suffolk Housing’s existing systems after which the housing provider realised that a new system was needed, including support for workflow to automate and streamline processes and provide a more integrated view of its housing and financial data. Repairs invoicing was also cited as an area for improvement.
Suffolk Housing also wanted a managed service from a single supplier so that it could focus solely on its housing and tenant operations, with a hosted service for all of its current applications. After an OJEU-based tender process, it chose QL Housing and QL Financials from Aareon, with hosting provided by Keylogic at its datacentre in Gosport.
Karen Moore, corporate services manager, Suffolk Housing, said, “After a detailed evaluation of a number of systems, our project team was unanimous in deciding that QL Housing and QL Financials was the best solution. We felt that Aareon and Keylogic were able to demonstrate a customer service ethos that mirrored our own and we look forward to transforming the way our business works for the benefit of our residents.”
The project began in July 2012 with the core housing and financial modules as well as QL CRM, Core Workflows and Management Reporting alongside with the transfer of Suffolk Housing’s current applications to the hosted environment. A second phase of the project will cover the implementation of QL Asset Management as well as applications for mobile working from 1st Touch and electronic document management from Documotive.