With the backdrop of TSMs in mind, we’d like to make the case for good user-centred design as the underpinning methodology for building services that actually deliver what tenants need. Having worked as chief product owner for the Scottish Courts & Tribunal Service and as product lead on Child Disability Payment, I’m familiar with the…
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Customer Management
Calico Homes’ success with OptusApp
Calico Homes’ new self-service app from OptusApp has achieved 50 per cent adoption within the first week of its launch. This follows a pilot project with a group of around 100 residents in November 2024. The rapid adoption of the Calico Connect app was helped by a thorough pre-launch marketing campaign to Calico’s residents followed…
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Melville Housing’s proactive approach to damp & mould with Aico
Housing providers are committed to providing safe, sustainable homes for residents, but the current landscape continuously presents challenges. These include regulatory compliance, residents’ safety, decarbonisation and disrepairs, such as damp and mould. Simultaneously, they must do more with less; balancing challenges against resources and exploring new ways of doing things. Many proactive housing providers are…
Melville Housing’s proactive approach to damp & mould with AicoRead More →
OptusApp launches AI Voice for TSMs
OptusApp has just released its AI Voice solution for outsourcing TSM surveys. This new service is designed to streamline the collection and reporting of TSM data while maintaining compliance with the Regulator for Social Housing (RSH). According to the RSH, 65 per cent of housing providers rely on voice calls for survey collection, with 86…
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Editor’s notes
Data definitely matters… With the annual Housing Technology conference having just taken place and as we launch our fourth ‘Data Matters’ event in London, the importance of data to all housing providers’ day-to-day operations and their longer-term strategic ambitions cannot be overstated. The existential importance of data to housing providers was pithily summarised by Dr…
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Dealing with TSMs – How can technology help?
Housing Technology interviewed housing experts from FLS – Fast Lean Smart, Mobysoft, NEC Software Solutions, Nolijwork, RoomApp and Wordnerds about the effect of the government’s Tenant Satisfaction Measures (TSMs) on housing providers’ operations and how technology can help. The difficulties of TSMs Chris Fleck, chief technology and product officer at Mobysoft, said, “The introduction of…
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