Data definitely matters…
With the annual Housing Technology conference having just taken place and as we launch our fourth ‘Data Matters’ event in London, the importance of data to all housing providers’ day-to-day operations and their longer-term strategic ambitions cannot be overstated.
The existential importance of data to housing providers was pithily summarised by Dr Guy Marshall, a social housing-specific AI and data expert, during his presentation at Housing Technology 2025. He said, “Technology companies now lead in almost every sector. These are not traditional businesses using technology as an add-on; they are built around technology and data, enabling them to understand and serve customers more effectively at scale.
“Housing providers have the same opportunity. By recognising that they are, at their core, technology and data businesses will allow housing providers to deliver better services and outcomes for customers.”
We’ve previously said that data should rank alongside housing providers’ properties, tenants, staff and finance as a core pillar of their operations. We now suggest that data and its proper management is the very foundation of their businesses.
With that in mind, do please take a look at our Data Matters 2025 event (16 September, central London) to support your data management strategy; please visit housing-technology.com.
Are your tenants satisfied?
Our main feature article for this edition of Housing Technology looks at how technology can help (and hinder) housing providers when it comes to the government’s Tenant Satisfaction Measures (TSMs).
TSMs are undoubtedly an added regulatory burden for housing providers but, as one of the article’s contributors said, “It really shouldn’t be an annual activity to find out how customers are feeling.”
Our article shows how the right technologies and business processes can make the collection of the underlying TSM data simpler and less resource-intensive as well as then making it easier for housing providers to report and act on their tenants’ views. Furthermore, the article suggests that, in most instances, housing providers don’t (for once) need to go and buy yet more software and systems.
