Broadacres Housing has implemented a range of improvements to its digital transformation programme through its Salesforce technology platform with help from Globant, a Salesforce partner. The housing provider is now using Salesforce as its new CRM system, replacing its old enquiry management software, so that housing staff can access and update residents’ information at any…
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Customer Management
Brewing innovation
How North Star Housing and The National Robotarium are bringing robotics into social housing North Star Housing Group has partnered with The National Robotarium to explore the role of robotics in social housing. This ground-breaking project places a Furhat conversational robot at the heart of a social housing scheme, offering residents not only a cup…
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Putting tenants first
How environmental monitoring is transforming tenants’ safety & well-being For social landlords, ensuring tenant safety has always been a core responsibility but the way it is measured and enforced is changing. With the introduction of Tenant Satisfaction Measures (TSMs) and stricter regulations under the Social Housing Act 2023, housing providers must do more than meet…
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Getting TSMs right first time – A quality-led approach
With modern housing management systems, collecting data has never been easier. Features such as surveys, feedback forms, mobile reports and contact portals streamline the data-gathering process. As a result, when it comes to Tenant Satisfaction Measures (TSMs), the real challenge is no longer how to collect the data but rather what data should be collected…
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You can’t manage what you don’t measure
The role of sensors in transforming indoor air quality Indoor air quality (IAQ) is no longer a topic confined to academic research or niche discussions among engineers. It’s rapidly becoming a mainstream concern for housing providers and tenants alike. Increasingly, the conversation is being driven by the proliferation of affordable, reliable sensors and data-driven solutions….
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Community-first housing with J49
J49 is a social housing provider with large ambitions. While responding to the need for affordable housing in London, it’s striving to create an environment of what it calls ‘creative community living’. Spaciable’s CEO and founder, David Graydon, visited J49’s Deptford Hub scheme, where Spaciable Living has been rolled out to tenants. Simon Thomas, CEO,…
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