Voicescape’s Collections system has been chosen by Rugby Borough Council, Tameside Metropolitan Borough Council and Great Yarmouth Borough Council to improve their respective income collection processes. By using automations, behavioural insights and data-science tools from Voicescape Collections, the three councils want to improve their processes for collecting council tax, with an emphasis on identifying the…
Voicescape’s triple council win for income collectionRead More →
Finance Management
Local authorities’ arrears up by 70 per cent – Access PaySuite
Local authorities’ rent arrears have increased by more than 70 per cent in the last five years, according to Access PaySuite. Based on over 80 responses to Access PaySuite’s FoI requests to local authorities, the company has created its new Rental Arrears Index (accesspaysuite.com/rental-arrears-index-2024). Local authorities providing social housing are owed an average of £3.1…
Local authorities’ arrears up by 70 per cent – Access PaySuiteRead More →
Setting the standard for data
What do you think about data standards in social housing? Are they unnecessary or urgently needed? How could data standards help your internal and external operations? What’s the role of the social housing sector’s IT suppliers to support data standards? And how and where would you actually use data standards within your housing operations? These…
Setting the standard for dataRead More →
Arrears fall at Ipswich Council with Mobysoft RentSense
Ipswich Borough Council has cut its rent arrears from 2.4 to 1.6 per cent over the past year since its introduction of Mobysoft’s RentSense software. Used by over 180 housing providers with over two million tenancies, the AI-powered RentSense automates routine tasks. This has been instrumental in the council’s transition to having a specialised team…
Arrears fall at Ipswich Council with Mobysoft RentSenseRead More →
Greatwell Homes’ D&M case management with Mobysoft
Greatwell Homes has deployed Mobysoft’s RepairSense platform along with its Damp & Mould module. The introduction of the RepairSense Damp & Mould Module has allowed the housing provider to rethink its approach to damp and mould, resulting in thorough documentation and systematic follow-ups. The module has also optimised procedures for carded jobs, reduced repeat visits…
Greatwell Homes’ D&M case management with MobysoftRead More →
Longhurst boosts income collection with Mobysoft
Longhurst Group has transformed its income-collection processes with Mobysoft’s RentSense software. The housing provider has reduced its arrears to 1.5 per cent, ahead of its target of 2.1 per cent. Mobysoft’s AI-powered platform has helped the housing provider to identify its priority cases and ensure that no cases are inadvertently missed. In turn, this has…
Longhurst boosts income collection with MobysoftRead More →
