Homes for Haringey, which manages Haringey Council’s stock of 21,000 properties, has become London’s first ALMO to join a shared customer service operation run by Vangent from a state-of-the-art contact centre at London Bridge. The new service is designed to improve responsiveness for residents and tenants needing emergency help during evenings, early hours and weekends….
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News
Gateshead Housing extends £590,000 Northgate partnership
Gateshead Housing Company is implementing Northgate’s Front Office citizen relationship management system after signing a five-year, £590,000 contract with the software provider. The ALMO for Gateshead Metropolitan Council plans to use Front Office to improve services to its 21,000 tenants. By continuing its existing relationship with Northgate, Gateshead Housing expects to increase the number of…
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80% paper reduction at CityWest Homes with EDM Group
EDM Group has completed a project at CityWest Homes to convert the paper tenancy files of its 12,300 tenants into a digital format. CityWest staff now have instant access to tenancy records and information, resulting in improved efficiency and better staff collaboration. The project began in October 2008 and finished in March 2009. CityWest is…
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Documotive and Frontier Software partnership
Frontier Software, which provides HR & payroll systems, has selected Documotive as its authorised business partner for document management. Frontier has selected Documotive to deliver fully-integrated document and records management to its suite of products. Over 50 UK housing associations use the Frontier range of HR systems. Documotive has already provided systems to several Frontier…
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Orange vehicle tracking for BSG
BSG Property Services has deployed Orange’s Fleet Link vehicle tracking system, based on Aeromark technology. BSG’s core business is the delivery of planned maintenance for RSLs and providing support for the Decent Homes programme. BSG’s previous vehicle tracking system did not deliver accurate vehicle location positioning and was therefore rarely used by staff. During discussions…
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ROCC and 1st Touch partnership
1st Touch is partnering with ROCC, with 1st Touch’s mobile workforce system now integrated into ROCC’s Uniclass housing system. The partnership follows joint projects by the two organisations at Powys Council, 2010 Rotherham and Morrison. ROCC’s housing repair system, which brings together property, tenant and service delivery data into a widely-accessible, unified information resource, is…
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