Broadacres Housing has implemented a range of improvements to its digital transformation programme through its Salesforce technology platform with help from Globant, a Salesforce partner. The housing provider is now using Salesforce as its new CRM system, replacing its old enquiry management software, so that housing staff can access and update residents’ information at any…
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Stirling Council cuts arrears with Mobysoft
Stirling Council has reduced its rent arrears by 22 per cent following its implementation of Mobysoft’s RentSense software. The council chose the RentSense software in response to its growing arrears and limited staff resources for income collection. RentSense’s predictive analytics and prioritisation capabilities have also been used for early interventions, alongside a reduction in the…
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Plus Dane tenants save with Lightning Reach
Plus Dane Housing has signed up with financial support service Lightning Reach to help its tenants reduce their bills. Lightning Reach’s online portal is intended to make it easy for people to find and apply for a wide range of personalised support, including grants, benefits and help with bills. Plus Dane’s tenants only need to…
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Platform Housing launches digital apprenticeships
Platform Housing Group has just launched its Digital Futures Academy, a paid apprenticeship programme designed to offer people from diverse backgrounds the opportunity to build a career in digital and data technologies. With a focus on improving customer experiences in social housing, the programme aims to open doors for those who may have struggled with…
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Made Tech launches damp and mould module
Made Tech has launched a new damp and mould module alongside its existing Made Tech Repairs system, built according to guidance from the Department of Health & Social Care. The module aims to help housing providers respond faster to damp and mould cases by streamlining the reporting, triaging and inspection processes. The damp and mould…
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Barnet Group goes live with PIMSS Compliance
Barnet Group has successfully moved its compliance activities away from spreadsheets and manual processes following its deployment of the workflow-based PIMSS Compliance system. Barnet Group’s fire-risk assessments were the catalyst for its move to PIMSS Compliance, which has centralised and streamlined the housing provider’s compliance data. Internal staff and external contractors can both update the…
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