Made Tech has launched a new damp and mould module alongside its existing Made Tech Repairs system, built according to guidance from the Department of Health & Social Care. The module aims to help housing providers respond faster to damp and mould cases by streamlining the reporting, triaging and inspection processes.
The damp and mould module includes an intuitive self-service reporting tool for tenants while equipping housing providers’ repairs teams with triaging, inspections and prioritisation capabilities. The module is compliant with Awaab’s Law as well as guidance from the Department of Health & Social Care.
Made Tech’s damp and mould module is available as a standalone product or with Made Tech Repairs, with an integration-free version offering a way for housing providers to get up and running within 48 hours.
Chris Cottrell, product manager, Made Tech Housing, said, “With growing concerns about damp and mould, many housing providers we’ve worked with have excluded these problems from their self-service repair reporting systems, worried that severe cases might not be identified or escalated properly. However, this approach often drives a surge in contact-centre demand during the winter when residents seek to report problems directly, putting unsustainable pressure on already-stretched resources.”
