• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Magazine Articles / 1st Touch launches self-service app

1st Touch launches self-service app

1st Touch has launched a self-service app which lets tenants submit requests online for a wide range of services, ranging from repairs and maintenance or estate management concerns through to arranging visits from housing officers or conducting rent queries. The system reduces the pressure on the housing provider’s call centre staff while significantly enhancing positive engagement with tenants. The app can be integrated in real-time with all leading housing management systems.

When a tenant is using the app to report a repair, for example, the app will raise a request and ask the tenant to choose an appointment from three or four available time slots. Once selected, the app will then auto-schedule the repair and send it to the maintenance operative’s mobile device when they are due to attend. If a tenant needs to report an issue such as graffiti, the app will raise the request with the appropriate operative or contractor and inform the tenant when the graffiti is due to be removed and also when the job has been completed. All the requests and actions generated through the app are automatically fed into the relevant housing management system.

The app, which integrates with all existing 1st Touch systems, also represents significant value for money. 1st Touch’s research estimates that on average, each call to a housing provider’s call centre costs around £5 and that each personal visit costs around £14. As many of the issues handled by these call centres can be dealt with online, the potential savings from the self-service tenant app are considerable.

Robert Dent, CEO, 1st Touch, said, “By allowing tenants to sort out issues themselves 24/7 online and at their own convenience, our self-service app provides a better customer experience while reducing the service delivery costs of their housing provider.”

See More On:

  • Vendor: 1st Touch
  • Topic: Mobile Working
  • Publication Date: 039 - May 2014
  • Type: News

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293