Wandle has begun a major overhaul of its repairs service, based on software from Totalmobile.
The housing provider is reshaping the way its day-to-day maintenance operations are organised so that its residents get faster repairs and clearer updates.
As part of its repairs transformation programme, Wandle is implementing Totalmobile’s Field First platform. This will bring scheduling, communication and reporting together in one place, giving Wandle’s staff a live view of jobs in progress and helping them plan their work more efficiently.
Francis Burrows, executive director for customers and operational services, Wandle, said, “Our goal is simple – a repairs service that people can rely on. Partnering with Totalmobile gives us modern tools and experienced support to make that happen for our residents.”
With the new platform, field operatives can view job details and update progress in real time, while residents receive automatic appointment confirmations and status messages. Managers will have better insight into repair patterns and performance, allowing faster decisions when problems arise.
