The latest Resident Voice Index (RVI) survey from MRI Software has found that 90 per cent of residents are unfamiliar with Tenant Satisfaction Measures (TSMs) and two-thirds of residents don’t know their housing provider measures satisfaction.
The survey showed that only 10 per cent of tenants had noticed positive changes from their housing provider in the past year, while almost 45 per cent reported a decline in levels of satisfaction.
The respondents to MRI Software’s survey indicated a strong preference for digital communications, with 70 per cent wanting updates via email (45 per cent at present) as well as 31 per cent preferring text notifications (17 per cent at present).
Deborah Matthews, managing director for social housing, MRI Software, said, “Our latest RVI findings show that many tenants feel a disconnect with their landlord, with most unaware of how their satisfaction is being measured and few seeing positive changes over the past year.”
