L&Q has chosen software from Totalmobile for the scheduling and fulfilment of repairs within its transformation and change portfolio.
L&Q’s £60 million repairs and maintenance service will be upgraded to Totalmobile’s Field First platform, bringing scheduling and service delivery together within a single system.
By combining scheduling and service delivery within one platform, Field First will enable L&Q to improve appointment flexibility, provide real-time updates to residents and give service teams instant access to relevant information.
Vicki Sanderson, director of maintenance services, L&Q, said, “We’re delighted to partner with Totalmobile on this major upgrade. By investing in our systems, processes and people, we’re building a future-ready repairs service, delivering faster responses, more first-time fixes and better communications every step of the way.”
The Totalmobile platform will also integrate with L&Q’s new housing and finance management systems, providing a seamless process for managing thousands of repairs every month and removing the duplication caused by legacy systems.
David Webb, managing director of property and facilities management, Totalmobile, said, “By using technology to remove operational silos, L&Q is creating the foundation for faster delivery and better communication.”
