Radius Housing is using 3C Consultants’ data platform to clean and consolidate the entirety of its data ahead of its migration to a new housing management system and its introduction of a self-service tenant portal.
While the housing provider’s existing HMS held reasonably accurate data on active tenants, years of legacy information had built up in different formats and with varying levels of quality.
Garth Pelan, senior head of ICT, Radius Housing, said, “Our data was held in multiple areas and sources. We had data in our HMS, in spreadsheets, in Word documents and even in people’s heads.”
Radius partnered with 3C Consultants and, using the company’s 3C Data Logic platform, the team ran an audit of its existing data sources.
Pelan said, “At the beginning, we were told that the data was in good shape but once we ran it through 3C Data Logic, it became clear that this wasn’t the case, especially for legacy information.
“It’s one thing for someone to say, ‘I don’t think that’s right’, and then move on. It’s another to have a tool that shows you exactly where the problems are and gives you a way to fix them.
“The 3C team helped us break the data into subsets. We worked out where that data was being held and pulled it together, even if it came from multiple sources, into one master dataset. That enabled us to do proper gap analysis and see what needed fixing.
“We’ve seen a marked improvement in data accuracy, which has led to greater confidence in the system. Our customer service team can look up tenancy details, jobs or account data and be reasonably sure that what they’re seeing is correct.
“Furthermore, we now feel confident in the KPIs we’re reporting because we know that we’re extracting reliable data straight from the system, instead of pulling things together manually in Excel.”
