Tristar Homes’ new customer contact centre went live in July 2009 following its implementation of Macfarlane call centre technology and a Lagan enterprise case management system. Before Tristar’s new centre opened, services for Tristar’s 10,500 customers were provided from four separate offices in the Stockton area with around 20 telephone numbers for different services. Tristar’s…
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Grand designs for Testway
Testway Housing in Hampshire has been using computer-aided design software from ArtiCAD to allow its residents to design their own kitchens. With 6000 properties under management, Testway Housing replaces around 300 kitchens each year as part of their designated 20-year replacement cycle. Chris Scahill, contracts manager in Testway Housing’s asset management team, said, “Prior to…
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Trafford Housing Trust’s £250,000 transformation with Lagan
Trafford Housing Trust is implementing an enterprise case management system (ECM) from Lagan to support its transformation programme, using NDL’s universal integration platform to access core applications. THT, which manages 9000 properties in Manchester, will use the Lagan ECM system as part of its plans to integrate front and back office operations, thus streamlining interaction…
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InTechnology adds voice to unified communications
InTechnology has launched the UK’s first unified communications (UC) solution with integrated IP telephony, video calling and audio/video conferencing on demand. In partnership with voice specialists POSTcti, InTechnology is offering a hosted Microsoft Office Communication Server service integrated with its desktop telephony service, resulting in an estimated 50 per cent reduction in unwanted email and…
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Housing Plus signs EDM deal with Documotive
Housing Plus, formerly Central Borders Housing Group, has chosen Documotive to deliver an enterprise document and process management solution. With over 5000 properties under management, Housing Plus wanted to improve the way information from its core business systems, including its MIS ActiveH housing management system and Frontier Chris21 system, was managed and coordinated across all…
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1st Touch partners with Octavia for ‘Supporting People’ application
Octavia Software Solutions and 1st Touch have signed a reciprocal partnership agreement, allowing both companies to sell the other’s products. 1st Touch has integrated its mobile workforce solution with the new .Net based version of Oska, Octavia’s Supporting People application. Many organisations providing Supporting People services are still using paper-based processes. This typically takes up…
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