Weslo Housing is now using mobile working software from 1st Touch to manage its reactive repairs, pre- and post-inspections and void management.
The decision to use 1st Touch was in part due to Weslo’s existing Aareon QL housing management system, with which the 1st Touch software integrates very easily. 1st Touch’s mobile technology is also platform-neutral, so it will work with Weslo’s existing Motorola ES400 handsets, iPads and any alternative handheld devices used in the future.
The 1st Touch software will be used to support the work of Weslo’s 22 DLO reactive repairs operatives along with the four inspectors who carry out pre-and post-inspections and report on the condition of voids.
Jobs now come in from Aareon QL direct to the operative’s PDA, allowing work to be scheduled and controlled better. Before completion of each job, the system also allows for the addition of any stock used, helping with Weslo’s overall stock management.
Kevin Cairns, ICT manager, Weslo Housing, said, “1st Touch supplied a ‘forms leader’ to visit our team and recreate their processes on electronic forms. They then organised administrator training and have subsequently carried out, along with our own staff, any fine-tuning and configuration that was needed.
“In operational terms we now have a very effective and robust system that ticks all the boxes and works extremely well with our Aareon housing management system.”
