As part of extensive business transformation plans across the company, Chelmer Housing Partnership has signed with Capita to migrate to the company’s complete Open suite of products as well as implementing additional functionality to further boost its efficiencies and customer services.
CHP has been using Capita Housing to manage its operations since 1994. It is now looking to transform its housing management operations through the implementation of efficient, streamlined business processes via workflow and automation, streamlining the ongoing technical requirements of IT solutions, and supporting large-scale channel shift and digitisation strategies.
Included within the Capita’s Open suite’s implementation will be functionality across mobile working, advanced reporting and financial, asset and property management. Alongside the migration, CHP is also implementing several new solutions to enhance its digital and channel shift strategies, including OpenEDM for integrated electronic document management, and online self-service with OpenAccess.
Kevin Darby, ICT manager, Chelmer Housing Partnership, said, “We’re really pleased to be moving to Capita Open. The breadth of the functionality available and continued investment in its development gives us confidence it’s the best solution to support us in delivering our objectives. Digital and channel-shift initiatives are particularly important to us, so we plan to broaden these out further following our go-live, implementing new areas for online services such as self-service repairs bookings.”
Michelle Tyler, director of Capita’s housing business, said, “CHP is moving to the Open suite at a very exciting time, and they’re in good company, with 12 other Capita Housing customers also registered to migrate.”