What’s around the corner? As we’ve said before, rent arrears will become a business-critical area for every housing provider with the introduction of universal credit. We expect to see new IT suppliers addressing the housing sector, particularly as local and central government departments restrain their IT budgets, and therefore look at social housing as a new market. At the same time, mergers and acquisitions among housing providers will increase as the bigger providers try to take advantage of economies of scale. Ageing tenant populations will increase the demand for telehealth and telecare while the ‘generation Y’ of tenants will expect more mobile and joined-up services. All of these point to more nimble and secure (pace. the BYOD trend) infrastructures, with IT departments therefore having a greater say in operations.
/ / Editor’s Notes: Nimble and secure