Housing Technology has just published ‘The E-State of the Nation 2018/19’ report, covering UK social housing providers’ current and future plans for their IT estates and how technology underpins all of their business operations. The report is based on a comprehensive online survey of over 150 senior IT and business executives from UK housing providers by our research team. The report can be ordered now from: www.housing-technology.com/htr18_orderform.
Do you know:
- Who makes the IT decisions these days?
- Which are most and least popular business applications?
- Where does housing innovation come from?
- What are the IT budget trends?
- Why is inter-application integration so difficult?
- What are the key factors for digital transformation?
- Where are housing providers making their future IT investments?
- How are IT services being delivered?
To find out the answers to these questions and many more, you can order ‘The E-State of the Nation 2018/19’ report now from: www.housing-technology.com/htr18_orderform.
Some of the report’s key findings are:
- Business vs. Technology Decisions – Housing providers’ business teams now control 70 per cent of technology-related decisions.
- Business & IT Achievements – Upgrades to housing providers’ IT infrastructures were the most commonly-cited achievement, followed by mobile working and dynamic scheduling and tenant self-service.
- Business & IT Goals – Housing providers’ goals are focused on using technology to develop their online self-service and omni-channel capabilities, alongside cost reductions, rethinking business processes and incubating innovation.
- Sources of Innovation – One-third of housing providers’ ideas for innovations come from their own staff, followed by ideas from their IT suppliers.
- Digital Transformation – Housing providers’ most important developments are around self-service portals, mobile working, application integration, and workflow and process automation.
- Business Applications – There is a significant gap between the importance of housing providers’ main business applications and their actual satisfaction with them. Document management, CRM and self-service stand out for actually attracting a negative measure of satisfaction.
- Application Integration – The most common barrier to better integration between business applications is dealing with a myriad of legacy systems, compounded by the cost of external integration experts and the lack of open APIs from housing application suppliers.
- Technology Delivery Models – On-premise delivery is still used for the majority of technology, followed by around a quarter of cloud-based services.
- Budgetary Expenditure & Metrics – The majority of technology budgets are spent on operational expenditure and new IT projects. Annual IT budgets are increasing by almost one-fifth. The turnover of an average housing provider is £68 million, covering around 12,000 properties, supported by 400 staff and 15 IT staff.
The report covers: technology supplier ratings, business & IT goals & achievements, business vs. technology decisions, sources of innovation, digital transformation, business applications, technology infrastructure, barriers to application integration, technology delivery models, operational vs. capital expenditure, new it projects vs. business as usual, and housing metrics.