Hornsey Housing Trust is in the middle of installing Kypera’s Service Charges module to automate much of the processing of the service charges relating to its 400 properties in North London. The Kypera system is scheduled to be operational by the end of May 2012.
Hornsey Housing is currently using a manual system for its service charges, comprising a large number of spreadsheets due to the different apportionments across each property. Kypera’s Service Charge module will enable the housing provider to predict, track and invoice service charges much more accurately and efficiently. The project includes integration with Hornsey’s current Universal Housing system and its financial management system, Kypera Financials.
Lydia Gathogo, finance director, Hornsey Housing Trust, said, “Dealing with service charges is a full-time job for someone, but it adds little value for the tenants. Using a manual system is prone to errors, which means we have to spend time dealing with complaints, and this can undermine the credibility of the finance department.
“Kypera Housing Service Charges will give us much more control. We can decide how the system is set-up and you only need to set the rules once. Only authorised people can change the rules, and as the changes you make are intentional, there are fewer mistakes.”