Johnnie Johnson Housing has partnered with Mediaworks to deliver a new digital-first approach for its tenants and partners.
Emma Midgley, head of transformation and communications, Johnnie Johnson Housing, said, “With more customer touchpoints happening outside office hours, and with considerations around social distancing for vulnerable residents, the demand for self-serve options is increasing. By introducing more digital technologies and allowing our tenants to log issues and incidents remotely, we’ll be able to free up our people’s time to give greater focus to our front-line services.
“During the procurement process, Mediaworks stood out because it was willing to challenge us to go beyond the original scope of the project and push our digital aspirations. As a partner, Mediaworks’ data-driven and user-centric approach in its existing work in our sector made it clear that it would be a strong addition to the partners we already work with.”