Riverside has implemented Kirona’s Job Manager and Xmbrace DRS software enabling its customer service centre and responsive repairs teams to deliver better services to tenants.
Ian Gregg, director of asset management, Riverside, said, “Tenant feedback highlighted to us that improvements were needed in how repairs were reported, scheduled and managed. By implementing Kirona’s Job Manager and Xmbrace DRS software, our customer service centre staff can now book and change appointments with real-time availability so fewer appointments are having to be rearranged.”
Ryan King, responsive repairs team leader, Riverside, added, “The new software is very effective when it comes to daily planning. Because it can plot appointments geographically, we can schedule jobs by postcode so that jobs in the same area can be arranged on the same day. We can even use the system as a database for repairs information, such as special instructions about avoiding school run times.”