Earlier this year, Itica conducted its ‘Future of ICT’ survey but postponed its results until now to allow everyone to focus on dealing with the coronavirus.
The main findings from Itica’s survey of around 100 respondents, from both housing providers and IT suppliers/consultants, are around the value for money that housing providers apparently gain from their IT investments.
Of those respondents working for housing providers, 63 per cent thought that they didn’t get value for money from their technology suppliers.
In contrast, 94 per cent of respondents from IT suppliers and 75 per cent of IT/business consultancies thought that housing providers did get value for money from their IT.
Itica said that its survey exposes a ‘perception disconnect’ between housing providers and their IT suppliers.
Itica found that value for money is merely one example of perception disconnects; others include housing providers’ own competencies, technology roadmaps and supplier performance.
Neville Brown, director, Itica, said, “Our view is that the issues [around value for money] exposed here are representative of the sector as a whole. Dealing with these head-on is imperative if the sector is to be successful in delivering the predicted level of business and technological change over the next three to five years.”
The results of Itica’s survey are available in its full report, downloadable from www.itica.com/housing2020survey.
Finally, Itica would like to thank everyone who took part in its survey; the respondents’ involvement raised £2,000 for The Big Issue, with those funds being used to support Big Issue vendors during the lockdown.