London & Quadrant Housing Trust is now using Kirona’s Dynamic Resource Scheduler across its mobile workforce.
L&Q set up its direct maintenance business in 2015 as a pilot project involving just 10 operatives, but this has since grown to a team of 300 covering 50,000 of its properties.
The housing provider originally used a slot-based scheduling system from Total. The system assigned a single slot for each repair or maintenance task, with an operative allocated to it through to completion. While this worked well when the repair and maintenance business was small, it couldn’t cope as the number of jobs and workers increased.
Given the volume and variety of work needing to be carried out by its growing team, Kirona Dynamic Resource Scheduler was chosen by L&Q to enable a more efficient and streamlined approach to assigning and managing maintenance tasks.
Kirona’s DRS software moved L&Q from slot-based scheduling to dynamic scheduling. From the moment that tenants make initial contact, DRS automatically allocates and manages repairs and maintenance appointments, and allows for the immediate and efficient distribution of operatives according to where they are at the time and their current tasks.
Since implementing Kirona’s software across its workforce, L&Q has improved the performance of its repairs and maintenance business by at least 20 per cent. This is due to travel times between appointments being reduced, operatives carrying out more jobs each day, and appointments being scheduled at the most appropriate time for both tenants and the housing provider itself.
