Alliance Homes has chosen Netcall’s CRM and document management systems to improve customer service and revolutionise internal operations.
Before selecting Netcall’s ECM suite, Alliance Homes said that it was looking for an enterprise-wide solution, offering a complete view of all tenant records, contacts and communications, as well as giving mobile access to workers in the field.
The ECM suite is a central repository for all records and interactions with mobile, telephony and two-way integration capabilities. Resources can then be easily allocated to the appropriate user at Alliance Homes so that tenants’ queries can be answered and resolved faster.
