Futures Housing Group has selected Amillan to deliver an integrated unified communications and contact centre solution as part of its plan to better engage with tenants.
The chosen solution of Microsoft Skype for Business and Enghouse EICC contact centre software is expected to deliver communication and productivity improvements throughout the organisation via voice, email, IM, video and desktop sharing/collaboration.
Gavin Hitchcock, head of ICT, Futures Housing Group, said, “Providing effortless customer experiences is important to us, so this project marks a major step forward in our ability to improve how we engage and interact with tenants. Amillan’s understanding of our communication requirements within the broader context of the group’s strategic plan gave us confidence in its ability to deliver a technology platform which will evolve how we provide our services in a more tenant-focused way.”
