• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Magazine Articles / SMS and asset management with Capita

SMS and asset management with Capita

Capita Housing is collaborating with Deeplake and Keystone Asset Management Solutions (KAM) to extend its existing systems in the areas of SMS communication and asset management respectively.

Deeplake’s SMS software is being launched as the Capita Housing-branded Communication Manager (CMGR), providing cutting-edge and cost-saving methods of communicating with tenants. CMGR enables the tenant and housing organisation to engage more closely; asking a tenant for their input to a survey or to take part in a community project is more likely to have a positive response when done through the CMGR system.

KAM was chosen to maximise the choice housing associations, RSLs and councils have when deciding on the most appropriate asset management system for their organisation. The main part of the KAM system is an online portal, enabling collaborative working between project stakeholders to deliver improved efficiency.

Also recently announced, Stevenage Borough Council is installing new housing benefit, council tax and business rates systems from Capita Software Services.

Expected to be operational by the end of 2009, the new systems will have new features, such as instant access to account information for both citizens and council staff, and provide better management information for decision-making, planning and reporting. The council’s written correspondence with its citizens is also expected to be improved as a result of the new systems.

Capita will deliver its ‘enhanced approach’ to Stevenage Borough Council, which is a full implementation service which includes the provision of project management, business consultancy, training, data-quality checking and the conversion of historical data.

Joan Lloyd, executive member for resources, Stevenage Borough Council, said, “We are always aiming to improve the speed and efficiency of our customer service – we believe that having a modern system with market-leading functionality will help us to achieve that.”

See More On:

  • Vendor: Capita, Deeplake, Keystone
  • Topic: Asset Management
  • Publication Date: 009 - May 2009
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2022 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner