Tower Hamlets Community Housing has signed a new seven-year contract with Sovereign Business Integration Group for an augmented IT service with additional flexibility and scope, extending its previous six-year contract with Sovereign.
The new contract includes enhanced IT asset management, an upgrade to Tower Hamlets’ highly-resilient network, a dedicated service delivery manager from Sovereign to run a continual service improvement programme, and ongoing application development and on-site support.
Tower Hamlets reported that since outsourcing its IT to Sovereign in 2007 and thereby removing the internal pressures of running an in-house IT department and dealing with IT problems on site, the housing provider has made significant time and cost savings, enabling it to focus its resources on delivering the core services for its tenants.
Harneck Chilemba, director of finance, Tower Hamlets Community Housing, said, “We have immense trust in Sovereign and the support it provides to our business, not only through IT, but also in ensuring that IT aligns with our overall business objectives. For example, it helped us tremendously last year with the roll out of universal credit and Sovereign’s consultancy service was a key part of the project’s success.”