Tower Hamlets Community Housing said that it has extended its contract with Sovereign Business Integration Group for outsourced ICT for another year. Sovereign’s original contract covered all of Tower Hamlet’s IT requirements, including support for its core housing systems as well as its technical IT infrastructure.
Since outsourcing its IT to Sovereign, Tower Hamlets has seen a marked improvement in the front-line services it can offer its tenants. Without the internal pressures of running an IT department in-house and dealing with IT problems on site, the housing providers has seen large time and cost savings, enabling it to spend more time on core tenant services.
Harneck Chilemba, finance director, Tower Hamlets Community Housing, said, “Sovereign’s current knowledge and track record within the housing sector gives us a continuing desire to work with them. They understand our business and our sector and have always provided us with an impeccable service and excellent support through all our IT issues.”