The Seren Group is using a fixed and mobile unified communications system from Vodafone to deliver faster housing and support services to vulnerable people in South Wales and Swindon. Seren often needs to provide urgent support, making it vital that its staff in their contact centre and offices can work together easily and are able to track down individual colleagues quickly.
Vodafone’s unified communications service automatically routes calls to employees’ mobile and desk phones simultaneously, allowing colleagues and clients to ring just one number to reach an individual. The new system also lets staff access their email, voicemail and fax messages through a single inbox; and a new video and telephone conferencing system enables them to hold meetings wherever they are.
Mike Phillips, head of ICT, Seren Group, said, “We have significantly improved communications thanks to features such as call logging and voicemail in Outlook which makes accessing and storing voicemails simple.”
Vodafone’s mobile email and mobile broadband services have also been introduced to help Seren employees in remote locations keep in touch, alongside the introduction of presence technology last month, making it even easier for Seren staff to find colleagues and check their availability and location.