Watford Community Housing has just signed a seven-year contract with Sovereign Business Integration Group for a completely outsourced ICT infrastructure. WCHT previously had a hybrid service delivery model made up of some in-house staff and some outsourced infrastructure support. The contract began at the beginning of April 2013 following a six-month transition.
Sovereign is contracted to supply a complete ICT service, comprising fully outsourced IT infrastructure and desktop management, a 24/7 service desk and full networking covering WAN, LAN and internet access management. The contract also includes telephony and call centre support, and disaster recovery planning and annual testing.
Sovereign’s overall service is underpinned with a continuous service improvement programme covering application development, project management and business improvement activities.
The contract also includes Sovereign’s support for WCHT’s in-house business applications; something that was not available from any other potential supplier without the use of third party resources.
Julie Robinson, resources director, Watford Community Housing Trust, said, “Applications support was very important and we were impressed by Sovereign’s expertise in this area, which was more extensive than any other supplier.”