North Lincolnshire Homes has completed the implementation of 1st Touch mobile workforce technology running on Apple iPads for its maintenance and responsive repairs operations.
1st Touch was chosen by North Lincolnshire Homes as the software had existing integration capabilities with its Aareon QL housing management system.
Steve Hepworth, director of operations, North Lincolnshire Homes, said, “With 1st Touch software on our iPads, we have increased the speed of our responses and our mobile operatives are out on the road more. This has helped us to achieve some fantastic customer service responses from our tenants.
“1st Touch also allows us to look at how we can use a similar system for our other services, such as our tenancy support teams who will be able to have the right information with them when they are in tenants’ homes, and we can also design forms to use for home check visits for tenancy verification purposes.”
Neil Keay, head of maintenance, North Lincolnshire Homes, added, “We have 41 people in our maintenance department using 1st Touch running on iPads. The software has reduced the paperwork significantly as we no longer have to fill in paper forms that are difficult and time-consuming to administer. We estimate that the software will save us more than 80 hours each month, which is a lot of extra jobs that we can fit in.”
