Thenue Housing Association has introduced mobile workforce technology from 1st Touch in order to deliver more services digitally through its mobile operatives. These will initially include estate management and tenancy services along with pre- and post-void inspections.
1st Touch was chosen because of its software’s ability to integrate with Thenue Housing’s Aareon housing management systems as well as its ‘smart airtime’ facility which enables Thenue Housing’s mobile workers to send data back to the office in compressed and encrypted bursts, whenever a signal is available.
Brian Gannon, head of housing, Thenue Housing Association, said, “We see our digital strategy as a very sound investment and 1st Touch is an important element of this. Not only will its deployment boost customer service, it will also deliver significant efficiencies for the business.
“We looked at a number of solutions but 1st Touch won through. With 1st Touch, we can now have real-time data going straight from the mobile device into Aareon – that is a real step forward. In addition, the system’s ‘smart airtime’ feature will ensure that communicating that data is easy because the system doesn’t need a constant signal.”