Mobysoft has teamed up with Lightning Reach to connect at-risk tenants with tailored financial support. The partnership brings together early risk identification and proactive financial support to help housing providers reduce arrears and improve tenant outcomes.
More than 125 housing providers use Mobysoft’s RentSense, covering around 2 million tenancies, to identify tenants at risk of falling into arrears and prioritise early interventions. Lightning Reach provides a single digital front door to financial support, including grants, benefits, local welfare schemes and advice, already used by over 300,000 people, around half of whom are social housing tenants.
By combining these capabilities, housing providers can be more agile when tenants begin to struggle. RentSense identifies payment-risk through data analytics and workflows, while Lightning Reach enables tenants to quickly access relevant support before their financial difficulties escalate.
Gary Young, CEO, Mobysoft, said, “RentSense helps housing providers identify which tenancies are most at risk but insight alone isn’t enough. This partnership with Lightning Reach creates a clear and practical pathway for tenants who can’t pay.”
This partnership is aimed at helping income teams move beyond a binary ‘pay/can’t pay’ approach by giving them with a meaningful route for support when tenants can’t pay, not just an escalation pathway.
Ren Yi Hooi, CEO and founder, Lightning Reach, said, “Housing providers are often the first to see when someone is beginning to struggle financially but they haven’t always had the tools to act early and at scale.
“By partnering with Mobysoft, we’re turning early insight into early support, helping tenants to access help before problems spiral into crises.”
