Healthy Homes Hub has launched HousingAI, a new AI-powered knowledge platform built specifically for the social housing sector.
Developed in collaboration with housing providers and sector experts, HousingAI has been designed to reflect the reality of how decisions are made across housing, often under pressure, across multiple systems and with significant regulatory and resident implications.
Unlike generic AI tools, HousingAI doesn’t rely on open internet data. Every response is built from validated, housing-specific sources and includes clear references, enabling users to act with confidence by demonstrating how decisions align with current requirements. This approach is reinforced through the role of leading housing lawyers Anthony Collins as legal partners to the platform, supporting the accuracy and integrity of regulatory interpretation.
Phil Shelton, chief executive, HousingAI, said, “HousingAI brings together regulation, guidance and best practice into something that people can actually use, whether that’s reviewing a policy, preparing for inspection or sense-checking a decision. The focus has always been on making this work in the day-to-day reality of social housing, not just in theory.”
The platform is built on secure, UK-hosted AWS cloud infrastructure and has been designed to meet the data security and governance requirements of the UK social housing sector. It doesn’t use customer data to train its underlying models and isn’t intended for use with personal resident data, allowing housing providers to use it safely within their existing compliance frameworks.
HousingAI supports a wide range of operational and strategic activities, including policy reviews, inspection and IDA preparation, board reporting, regulatory summaries, drafting and resident communications.
Jenny Danson, chief executive, Healthy Homes Hub, said, “By developing HousingAI alongside housing providers and grounding it in validated regulatory and legal expertise, we’ve focused on making sure the answers it provides are both reliable and relevant to real-world decisions in our sector. Furthermore, HousingAI works alongside housing providers’ existing systems, requiring no complex integration or disruption to their current workflows.”
