Select Move, which provides choice-based letting services to housing providers and local authorities, has transformed its CBL website by using Abritas’s latest housing portal, at the same time as streamlining its ‘enhanced housing options’ offering.
Select Move has used its original Abritas system to provide CBL services since 2005 when it was originally implemented by Preston City Council before its stock transfer to Community Gateway Housing Association. Since then, the Select Move service is now being used on a partnership basis by Accent Foundation, Adactus Housing, Chorley Borough Council, Chorley Community Housing, Contour Housing, Great Places, New Progress Housing, South Ribble Council and Your Housing Group.
The housing providers and local authorities in the Select Move partnership use the Abritas system to manage a common housing register and allocations policy across all members. In addition, Select Move uses Abritas’s mobile website to help increase accessibility and provide their customers with an on-the-go service; Select Move’s mobile website now accounts for over 36 per cent of its total bids.
The new Select Move website was launched in December last year with the emphasis on significantly reducing the number of applications entered by staff and removing the need to send out paper forms.
Helen Bamber, neighbourhood care manager, Community Gateway Association, said, “The feedback on our fantastic new website has been amazing. Within 24 hours of the site going live, a tenant rang to compliment Community Gateway on the fresh look and feel of our site and its ease-of-use.”