Advanced Business Solutions has launched a new housing software suite which integrates CRM with a wide variety of back-office solutions.
The Advanced Business Suite for Housing includes a tenant and housing management solution running on Microsoft’s Dynamics CRM platform, powered by Goldcrest Solutions (itself recently acquired by Advanced). The suite also includes modules for rent accounting, asset management, HR and payroll, and procurement.
The software is already being used by Radian Group to resolve 80 per cent of tenant enquiries at the first point of contact, provide a single and accurate view of its 42,000 tenants and streamline case management.
Simon Fowler, managing director, Advanced Business Solutions, said, “If tenant and property data is stored in separate systems that don’t talk to each other, it can make daily tasks time-consuming and frustrating. By bringing all these systems together into one place, housing providers can not only capture more information about their tenants but also access it quickly and easily. This allows them to offer a more informed, responsive service with minimal effort.”