Arches Housing, a longstanding MIS Active Management Systems customer, has been the first to trial the company’s ActiveH Web, a web-based, hosted version of the company’s ActiveH Desktop product with added AI-powered predictive capabilities.
Seamus Harkins, data services manager, Arches Housing, said, “To support our growth while continuing to provide the best service to our tenants, we were very keen to trial this new product from MIS-AMS. As a long-standing and very happy user of their current system, we were more than happy to be a guinea pig during the trial.
“We’re always looking for ways to enrich our customers’ journeys and we’ve discovered that this new system gives us a very clear picture of our customers’ accounts as well as pre-empting their enquiries using AI – it’s just brilliant.”
Chris McLaughlin, managing director, MIS-AMS, said, “One of the aims of ActiveH Web is to create predictive assistance so that when a call comes in, the system identifies what that person may be calling about and offers quick answers or solutions.
“For example, if a repair appointment is booked and the operative hasn’t yet arrived at the property, then when a member of that household calls in, they’re probably chasing information about when the operative will arrive. The system can anticipate this and offer quick actions which will complete the call with minimal input from the operative.”