Hounslow Homes is in the middle of implementing an electronic document and records management system from BancTec and its partner Serengeti Systems.
The first implementation of the BancTec EDRMS will be in Hounslow Homes’ antisocial behaviour and tenancy departments before it is made available to more than 300 users across the rest of the organisation over the next three years. The overall goal is to improve the effectiveness of information storage and usage across Hounslow Homes and help meet efficiency and service delivery objectives.
Ray Nwanze, head of IT, Hounslow Homes, said, “We process hundreds of documents every day, including forms, customer letters, emails and notes. In addition, our head office holds approximately 400,000 microfiche and each regional office holds about 30,000 paper documents.
“Changing to an electronic document management system will ensure that we operate more efficiently by simplifying access to, and better managing, our company records.”
The BancTec system will integrate with existing IT systems and processes, such as Northgate’s housing management system and Lagan’s CRM system. This implementation is based on Serengeti Systems’ document scanning and records management software.
Steve Downey, general manager, BancTec, said, “Our system will reduce costs, improve access to information, reduce the number of lost or misfiled documents, and improve compliance with requests under the freedom of information and data protection acts.”