Denbighshire County Council has recently gone live with Capita’s Advantage Impact case management software.
Last year, the council identified a range of business aims to be met, including the need for consistency and digitisation across its range of referral assessment and support planning services. One of Denbighshire’s challenges to overcome in achieving true digital working was the area’s rural nature which, in places, is subject to limited or no internet connectivity.
Another challenge was around reporting, having identified the need to meet its regular reporting requirements to the Welsh Assembly more efficiently and to prove the impact and results of its services.
Now live using Advantage Impact, Denbighshire is reaping a range of benefits from its newly-digitised and joined-up case management system, from improved internal and external communications to a range of operational efficiencies. The system’s dedicated Welsh Assembly report uses the exact template provided by the government, allowing Denbighshire’s monthly reporting to be generated quickly and easily, in the correct format, with very little staff input.
Angela Hesford, supporting independent living manager, Denbighshire County Council, said, “With Advantage Impact, we are more efficient than ever, providing better services and outcomes for the vulnerable people we serve, and empowering our staff with all the information and tools they need, out in the community.
“The time we now save in managing and delivering reports is fantastic. At the touch of a button we can quickly and easily produce the official statistic reports required by the Welsh Assembly, and the data available allows us to really justify and improve the services we offer.”