Capita’s software services business signed a contract in January 2014 with Denbighshire County Council to provide a comprehensive housing management system. Capita’s OpenHousing software will help modernise the delivery of the council’s housing services by supporting the day-to-day management of its properties and tenant communications, all within a single system.
The software will also make it possible for the council’s employees to carry out daily tasks such as maintenance, payments processing and contractor jobs without needing to return to the office. In addition, tenants will have access to the latest self-service tools including a web portal to query rent accounts, report repairs and make a variety of payments.
Peter McHugh, head of housing and community development, Denbighshire County Council, said, “A key reason why we selected Capita’s software is that we now have the capability to store and access essential information about our properties and tenants from a single point. This will simplify the process for our employees and increase the speed with which they can respond to our tenants.”