Paradigm Housing has agreed a five-year with Civica worth £1.3 million to support a major change programme.
Paradigm chose Civica’s cloud-based Cx Housing, Asset Management and Contractor Workforce software to improve its online services for tenants and support more responsive mobile services for staff and contractors. The Cx Asset Management software will help to ensure Paradigm’s properties are fit for purpose and sustainable in the future, with improved automated repairs workflows.
Vivienne Adams, head of portfolio and programme management, Paradigm Housing, said, “This new partnership with Civica is much more than just an IT implementation – we want to move forward as a forward-thinking organisation with the best digital services for our customers and staff.”
Michelle Tyler, managing director for social housing, Civica, said, “Today’s tenants expect quick responses and solutions to their housing needs, combined with easy access to online support. Our Cx Housing platform will give Paradigm a single view of its customer and property data, fully integrated with data from its external partners, helping the housing provider to reach tenants faster and streamline its business processes.”