As part of its 2020 strategic plan, Yarlington Housing Group has implemented Clearview’s performance management system in order to monitor and spot trends among the 20 ‘pledges’ comprising its plan.
Yarlington Housing was originally looking for a system to monitor its KPI suite, in order to give accountability to its managers and enable trends in performance measures to be monitored. After viewing several options, Clearview was chosen and implementation began on Clearview’s strategy, project and performance scorecard modules.
The main benefits of Clearview to Yarlington Housing and the basis for its implementation were that it would help to build a continuous performance improvement culture, provide the ability for paper-less meetings, automate the capture of KPI data from source systems and improve the transparency between the housing provider’s corporate vision and its performance deliverables.
At first, the focus was on performance monitoring; over 400 measures were identified, defined and tracked on the system. Some team plans were monitored on Clearview alongside strategic delivery plans. A ’buddying’ approach was taken for the leadership team to ensure good practice was shared and communicated; this was supported by a training plan for Yarlington Housing’s staff. To emphasise the importance of the approach and the priority given to achieving the plan, every four months, the performance team hosted a Clearview ’90-minute workout’ to increase employee levels of awareness and buy-in.
Lara Almond, performance officer, Yarlington Housing Group, said, “At a team level, Clearview is becoming embedded into the way that we do things, with teams having their plans and the ‘golden thread’ to the corporate objectives monitored through the system. Performance measures can be viewed by anyone at Yarlington Housing and each team has a suite of performance measures which are reviewed and updated annually.
“Implementing Clearview has transformed the way we can view and trend performance data. We are confident that the things we need to do to achieve our strategic plan are being done and the system is helping us to track and share our progress, along with increasing levels of employee engagement.”