HomeCall, the telecare division of Coast & Country Housing, has just begun providing out-of-hours support for tenants in Derwentside Homes’ 6,700 properties.
The commercial arrangement between the two housing providers comes after HomeCall spent £1 million last year on upgrades to its telecare and call handling systems. The HomeCall contact centre in Redcar is expected to handle around 400 calls each month from Derwentside residents during evenings and weekends.
Jason Lowe, head of tenancy services, Coast & Country, said, “The partnership between the two organisations will increase the support given to Derwentside residents during the evening and weekends. As part of the out-of-hours agreement, HomeCall’s staff will coordinate a housing repair service, along with the management of residents’ calls and the necessary responses across the district.”