Cobalt Housing is bringing its repairs and maintenance services in-house using Totalmobile’s workforce management software.
Until recently, the housing provider used external contractors for the majority of its repairs. By moving to an in-house service, Cobalt Housing expects to have greater control over its maintenance and repairs and deliver consequent benefits to its tenants.
The Totalmobile software will give the housing provider’s operatives real-time access to all job information, helping them to arrive prepared, improve first-time fix rates and keep customers informed on progress at every step.
Ian Hancock, executive director of property, Cobalt Housing, said, “During our procurement of the new system, Totalmobile supported us through every stage of the implementation, delivering a system that will manage our repairs service and improve communication with customers.”
The Totalmobile system is currently being rolled out to Cobalt Housing’s operators, with a full implementation planned by mid-2025.
