Curo Housing is using Sunrise’s IT service management software to support its 550 staff.
Curo’s service desk team looks after over 1,000 devices, including phones, PCs and Chromebooks. Since Sunrise went live in 2014, over 44,000 service tickets have been raised, resulting in a 98 per cent satisfaction rating from Curo’s end-users.
Since the initial implementation of Sunrise ITSM, Curo has also deployed Sunrise’s self-service ‘one-stop shop’ portal alongside its existing email, phone and face-to-face channels. The portal includes an asset register of all devices assigned to members of staff as well as an up-to-date view of any outstanding service tickets.
Curo has extended the use of Sunrise beyond just its IT department; staff can log equipment requests with the facilities management team, the HR is ‘onboarding’ new staff via the platform, and the asset functionality is helping Curo to track all electronic devices from when they are bought, through their lifecycle to final disposal.
Phil Bex, service desk manager, Curo Housing, said, “With Sunrise, how we operate the service desk is very much in our hands. It is very configurable, flexible and cost-effective, giving us the ability to make continuous improvements, so support is as seamless as possible for our users.”
In the future, Curo plans to use Sunrise’s asset management functionality to log and track all tools in its mobile operative’s vans so that they each know exactly what they have been issued with and to ensure that all necessary regular checks and safety certifications, such as PAT testing for drills and electrical equipment, are flagged when they are due.