Denbighshire County Council has gone live with Capita’s care and support software to help its work with vulnerable adults in North Wales. The council has five hubs across the region, with a team of 33 people delivering 26 different services.
The implementation of the Capita software replaces the council’s previous paper-based processes. Provided via a secure cloud, the solution lets Denbighshire’s team manage a wide range of activities including client assessment, risk assessment, support planning, and comprehensive reporting. Given the rural location of much of the council’s area, the solution can be used both on and offline.
As well as providing the software, Capita also delivered the technical elements of the project and managed the process of user acceptance and user trust.