Flagship Group has just started a pilot project to use Wacom Clipboards among its housing teams in Norfolk and Suffolk. The electronic clipboards combine paper form-filling with real-time data capture and are connected to the housing officers’ mobile phones and from there to Flagship’s back-office systems.
The three-month trial is expected to demonstrate a variety of benefits of using the Wacom devices, including a reduction in paper and printed forms, less duplication of work, better and faster document access and longer-term cost reductions.
Yogesh Gohil, head of technology, Flagship Group, said, “The use of the Wacom Clipboard is really exciting because we believe it can support and improve the way we work. We’re always looking for better ways to deliver our services which includes being innovative and cost effective at the same time.
“This digital solution will hopefully make a huge difference because we’ll be able to provide a quicker and more efficient service for our customers.”
Marie-Claire Delbrouque, director of housing and customer insight, Flagship Group, said, “We’re really pleased to be trialling the clipboard and intend to roll it out more widely if it’s a success. One of the key purposes of the Wacom devices is to free up the time of our housing officers so they can work more efficiently.”