Fuzzlab and Optus Homes, both of which are emerging from the start-up stage of their commercial development, are working together to offer a fully-integrated solution to housing providers, combining Fuzzlab’s chatbot experience and Optus Homes’ app development and usability expertise.
Optus Homes’ app allows tenants to manage their rental home account, ‘white labelled’ for each housing provider. Fuzzlab’s smart chatbot has been built to handle a wide range of tenants’ questions, analysed from thousands of real-life tenant enquiries.
Gerry Kelly, founder, Optus Homes, said, “We’ve always wanted to have a chatbot as part of our tenant app. When we discovered what Fuzzlab’s virtual customer service agent can do, we realised that integrating their product into ours would better for our customers. Both products are built with Microsoft tools and hosted on Azure so the integration was pretty easy for us.”
Scott Summers, co-founder, Fuzzlab, said, “I was really impressed when I saw a demonstration of Optus Homes’ app. Combining our two products will give tenants the broadest and easiest to use self-service capability of any portal, app or chatbot on the market.”