Hastoe Housing has chosen MIS AMS’s ActiveH housing management software to manage 7,400 homes across its predominantly rural portfolio of properties, including 250 villages with varying degrees of mobile phone signal. The new software is scheduled to go live in March 2018.
Hastoe has bought all ActiveH modules, including desktop, rents, assets, lettings, planned maintenance, CRM, repairs, debt management, mobile and tenant portal.
Amanda Harris, head of customer services, Hastoe Housing, said, “We are an operationally-lean organisation, so our housing officers sometimes travel a long way to meet tenants face-to-face. They therefore need a system that can keep pace and deliver the services they want while on the road.
“In very rural locations, ActiveH will provide the ability for housing officers to access the full housing management system remotely and provide the opportunity to change the way we deliver those services and increase the efficiency of doing so.
“Officers will have access to data irrespective of where they are, and anything that is changed in the field can be uploaded to the main ActiveH system remotely, removing the need for duplication or rekeying on return to the office.
“Ultimately ActiveH will mean that our officers can visit tenants and not need to worry about a mountain of paperwork on their return to the office – it’s done on the road instead.”